Customer Service Specialist

• Be part of a collaborative team that genuinely values great service
• Join a growing business with long-term career opportunities
• Deliver outstanding customer experiences in a fast-paced environment

About the Role

We're looking for an enthusiastic Customer Service Specialist to join a well-established business known for delivering exceptional service to its customers. This is a varied, customer-focused role where no two days are the same.

As a key member of the team, you'll manage customer enquiries, process orders accurately, and work closely with internal departments to ensure a seamless experience from enquiry through to delivery. If you enjoy solving problems, building relationships and being part of a supportive team, this is an excellent opportunity to further your career.

Key Responsibilities

• Respond to customer enquiries via phone, email and online platforms
• Process customer orders accurately and efficiently
• Liaise with dispatch and other internal teams to ensure orders are delivered on time
• Provide customers with product, pricing and delivery information
• Resolve customer queries professionally and in a timely manner
• Maintain accurate customer records and system information
• Provide general administrative support across the wider team as required

About You

To be successful in this role you will have:

• Previous experience in customer service, administration or a similar office-based role
• Excellent communication skills with a professional and friendly approach
• High attention to detail and strong data entry accuracy
• The ability to manage competing priorities in a busy environment
• Strong problem-solving skills and a proactive attitude
• Confidence using computer systems and learning new software
• A genuine passion for providing exceptional customer service

What's on Offer

• Competitive salary of $65,000-$75,000 depending on experience
• A supportive and welcoming team environment
• Ongoing training and development opportunities
• Stable, full-time permanent employment
• The chance to join a respected organisation with a strong reputation for quality and service

This is an excellent opportunity for someone looking to grow a career in a well-established company. If you’re someone who can provide excellent customer service, we would love to hear from you. Please contact Catherine Carroll directly cat••••••@grahamconsulting.co.nz

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