Location: Christchurch, Canterbury
Job Type: Full time
Build strong customer relationships in a fast-paced trade environment.
Combine customer service, internal sales and operations.
Join a close-knit team where initiative and product knowledge matter.
About the Company
This is an opportunity to join a well-established New Zealand business operating within the trade and industrial sector. Supplying a range of products and solutions to trade customers, the business prides itself on delivering quality service, building long-standing relationships and providing reliable support to its customers.
About the Role
We are looking for an experienced Senior Customer Service Representative to take ownership of customer enquiries, manage orders and provide a high level of service across a varied customer base.
Working in a busy, hands-on environment, you will be a key point of contact for customers, developing strong relationships while ensuring orders, enquiries and any issues are managed efficiently. This role goes beyond traditional customer service, with a strong focus on product knowledge, problem-solving and supporting the wider team with day-to-day operations.
Key Responsibilities:
Manage incoming customer enquiries, orders and requests across phone, email and in person.
Build and maintain strong relationships with trade and commercial customers.
Provide product advice, pricing information and solutions to customer requirements.
Prepare quotes, process orders and follow through on customer requests.
Coordinate with internal teams, suppliers and other departments to ensure a smooth customer experience.
Proactively identify opportunities to upsell and add value to customer relationships.
Assist with general branch and operational support as required.
About You
You will be an experienced customer service professional who enjoys working with people and thrives in a busy, customer-focused environment. You will be confident taking ownership of customer relationships, thinking on your feet and finding solutions.
Ideally, you will bring:
Previous experience in a senior customer service, internal sales or trade counter role.
Experience within a trade, wholesale, industrial, manufacturing or distribution environment.
Strong communication and relationship-building skills.
Good product knowledge and the ability to pick up new products and systems.
Excellent organisation and the ability to manage competing priorities.
A proactive approach with the confidence to take ownership and use your initiative.
A genuine team attitude and willingness to get involved.
What's in it for You?
An opportunity to join an established and reputable business.
A varied role combining customer service, sales and operational support.
A supportive team environment with opportunities to develop your product knowledge.
A position where you can take ownership and make a real contribution.
Competitive remuneration based on experience.
If you're an experienced customer service professional looking for your next opportunity within the trade or industrial sector, we'd love to hear from you!
For a confidential discussion or to find out more, get in touch with Catherine at catherine@grahamconsulting.co.nz or apply now through SEEK.