Receptionist / FOH Administrator
Location: Christchurch Central, Canterbury
Job Type: Full time
Salary: $60,000 – $62,000 per year
Join a close-knit, values-driven team doing genuinely meaningful work in the community
Enjoy a varied role covering frontline reception, client support and general administration
Bring your reception, administration or customer service experience to a purpose-driven organisation
Are you a warm, professional and resilient administrator who thrives in a role where your work truly makes a difference?
Our client is a well-established, Christchurch-based social service organisation providing support to people in the community facing housing insecurity and other complex needs. They are looking for a Receptionist / Administrator to be the first point of contact for clients, visitors and staff, and to provide day-to-day administrative support across a busy front-of-house team.
As our client works alongside people experiencing homelessness, housing insecurity and a range of complex health and wellbeing needs; therefore the right candidate will be someone who is able and committed to creating a safe, respectful and inclusive environment for clients, their whānau and staff.
Key Responsibilities
Welcome clients, whānau and visitors in a warm, respectful and welcoming manner
Manage phone calls, emails and walk-in enquiries professionally and confidentially
Provide a calm, supportive presence for people who may be experiencing distress or crisis
Coordinate appointments, bookings, calendars and filing systems
Support referrals and liaise professionally with internal teams and external agencies
Assist with accurate data entry, reporting and general office administration
Maintain a safe, tidy and welcoming reception area
Skills & Experience
At least 5 years' experience in reception, administration or customer service
Previous experience in mental health, addiction support or frontline social services is an advantage
Excellent interpersonal and communication skills, with strong empathy and patience
Ability to remain calm under pressure and use de-escalation skills when needed
Strong organisational skills and confidence using Microsoft Office
A genuine commitment to confidentiality, professional boundaries and cultural responsiveness
First Aid certificate, or willingness to obtain one
Why Join?
Play a key role in a supportive, purpose-driven team
Make a genuine difference in your local community
Enjoy a varied role that combines administration with meaningful client contact
Access to ongoing training and professional development
If you're a people-focused administrator looking for a role where you can make a real difference in your community, we'd love to hear from you. For a confidential discussion, contact Kelly Scammell at ••••@grahamconsulting.co.nz. Alternatively, apply via the Seek link.
Please note that all applications will be reviewed; however, only shortlisted candidates will be contacted. If you have any questions regarding your application, please don't hesitate to contact the consultant listed above.