Claims Specialist
Location: Christchurch Central, Canterbury
Job Type: Part time
Flexible part-time opportunity – ~20 hours per week
Manage commercial and domestic claims end to end
Join one of New Zealand’s fastest-growing insurance brokerages
About the Role
An exciting opportunity has arisen for a junior or experienced Claims Specialist to join an established and growing insurance brokerage in a flexible, part-time capacity.
Working closely with the Claims Manager, you’ll take ownership of claims from lodgement through to resolution, ensuring they are progressed efficiently and clients are kept informed throughout the process.
What you'll be doing:
Managing a portfolio of predominantly commercial claims from initial lodgement through to resolution
Lodging claims and ensure all relevant information and supporting documentation is accurately captured
Reviewing policy coverage and claim information to ensure the appropriate response is understood and communicated
Acting as the key point of contact for clients throughout the claims process, providing regular updates and ensuring they understand what is happening at each stage
Liaising with insurers, repairers, assessors, loss adjusters and other third parties to progress claims and achieve timely outcomes
Coordinating and follow up quotes, assessments, repairs, invoices and other documentation required to progress claims
Proactively monitor outstanding actions and ensure claims continue to move towards resolution
Advocating for clients when dealing with insurers and other stakeholders
Maintaining accurate claims records and documentation
Supporting the Claims Manager and wider brokerage team as required
The position offers up to ~20 hours per week, with flexibility around how these hours are structured. Ideally, the successful candidate will work across five days each week to provide consistency for clients and stakeholders.
About You
You’ll ideally have previous experience within an insurance claims environment, with commercial claims experience highly regarded.
We’re looking for someone who is:
Experienced in managing insurance claims through to resolution
Highly organised with excellent attention to detail
Confident communicating with clients, insurers and other stakeholders
Proactive and comfortable following up and keeping things moving
Able to work independently while contributing positively to a wider team
Committed to delivering a high level of client service
About the Company
Join one of New Zealand’s fastest-growing insurance brokerages, with its head office based in central Christchurch.
You’ll be part of a fantastic, supportive team environment where collaboration, client service and quality outcomes are genuinely valued. This is a great opportunity to join a growing business while enjoying the flexibility of a part-time role.
If you’re an experienced insurance claims professional looking for a flexible part-time opportunity, we’d love to hear from you. For a confidential discussion, contact Kelly Scammell at ••••@grahamconsulting.co.nz.
Alternatively, apply now via the Seek link.
Please note that all applications will be reviewed; however, only shortlisted candidates will be contacted. If you have any questions regarding your application, please don't hesitate to contact the consultant listed above.