Our client is a leading player in the freight forwarding industry, dedicated to providing seamless and efficient logistics solutions for their clients. With a commitment to excellence and a global presence, we are looking for a dynamic and experienced Customer Service Manager to join their team.
As a Customer Service Manager, you will play a pivotal role in ensuring the highest level of customer satisfaction by leading and managing their customer service team. You will be responsible for overseeing day-to-day operations, developing and implementing customer service policies, and maintaining strong relationships with clients.
- Lead and manage the customer service team to ensure exceptional service delivery.
- Develop and implement customer service policies and procedures to enhance efficiency and effectiveness.
- Resolve complex customer issues and inquiries in a timely and satisfactory manner.
- Collaborate with other departments to streamline processes and improve overall customer experience.
- Monitor customer feedback and implement strategies for continuous improvement.
- Conduct regular training sessions for the customer service team to enhance their skills and knowledge.
- Foster a positive and collaborative work environment within the customer service team.
- Proven experience as a Customer Service Manager in the freight forwarding or logistics industry.
- Strong knowledge of freight forwarding operations and industry trends.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a team to achieve goals and targets.
- Problem-solving skills with a customer-centric approach.
- Proficient in using Cargowise and tools.
This is an excellent opportunity to work for a well-established, reputable company.