Company Overview:

Our client is a leading player in the freight forwarding industry, dedicated to providing seamless and efficient logistics solutions for their clients. With a commitment to excellence and a global presence, we are looking for a dynamic and experienced Customer Service Manager to join their team.

Position Overview:

As a Customer Service Manager, you will play a pivotal role in ensuring the highest level of customer satisfaction by leading and managing their customer service team. You will be responsible for overseeing day-to-day operations, developing and implementing customer service policies, and maintaining strong relationships with clients.

Responsibilities:

• Lead and manage the customer service team to ensure exceptional service delivery.
• Develop and implement customer service policies and procedures to enhance efficiency and effectiveness.
• Resolve complex customer issues and inquiries in a timely and satisfactory manner.
• Collaborate with other departments to streamline processes and improve overall customer experience.
• Monitor customer feedback and implement strategies for continuous improvement.
• Conduct regular training sessions for the customer service team to enhance their skills and knowledge.
• Foster a positive and collaborative work environment within the customer service team.

Requirements:

• Proven experience as a Customer Service Manager in the freight forwarding or logistics industry.
• Strong knowledge of freight forwarding operations and industry trends.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team to achieve goals and targets.
• Problem-solving skills with a customer-centric approach.
• Proficient in using Cargowise and tools.

This is an excellent opportunity to work for a well-established, reputable company.