Customer Service Representative
Location: Manukau, Auckland
Job Type: Full time
Salary: $65,000 – $75,000 per year
Join a growing business within the industrial sector
Build strong relationships with a diverse B2B customer base
Take ownership of customer enquiries, orders and solutions
The Opportunity
Our client is a leading supplier of specialised products and solutions to customers across the industrial and trade sectors. Due to continued business growth, an opportunity has become available for a Customer Service Representative to join their Auckland team.
This is a B2B customer service role focused on supporting customers by phone and email. You'll manage customer enquiries, process orders and coordinate with internal teams to ensure orders are handled accurately and efficiently.
You'll join a small, supportive team and report directly to the Sales Manager. This is a full-time opportunity where you'll play an important role in supporting customers and contributing to the continued growth of the business.
About the Role
Your day will be varied, with a strong focus on customer communication, order processing and coordination. You'll be responsible for understanding what customers need, providing accurate information and following orders through to completion.
Key Responsibilities
Respond to customer enquiries via phone and email.
Process orders and provide accurate product and order information.
Coordinate orders and deliveries with internal teams.
Follow up on outstanding orders and resolve customer issues.
Maintain accurate customer information and support the wider sales team.
About You
We're looking for someone who is organised, proactive and takes pride in providing a reliable customer experience.
You'll ideally bring:
Previous experience in B2B customer service, internal sales, order processing or administration.
Excellent phone and email communication skills with strong attention to detail.
The ability to manage multiple enquiries and priorities effectively.
A proactive, solutions-focused approach to customer service.
Confidence working with customers in a trade, industrial or technical environment.
Why Join?
Monday to Friday, 8:00am – 4:30pm.
Join a growing business with a strong industry reputation.
Small, supportive team with direct access to the Sales Manager.
Full-time opportunity with ongoing product and industry training.
Varied role supporting a diverse customer base.
This is a great opportunity to join a growing industrial business and play a key role in supporting its customers. If you're organised, customer-focused and enjoy taking ownership of your work, we'd love to hear from you.
If you’re looking for your next move within the industrial sector, I’d love to hear from you. Apply directly through the link or, for a confidential discussion, contact me today lily@grahamconsulting.co.nz